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What looks set to continue to be the hot topic of the summer, Google’s new social venture has been revealed as Google+. Currently available to a limited user base for testing we’ve been lucky enough to have been using it for a couple of weeks so thought we’d give our initial thoughts on what we [...]

Nielsen have reported some interesting new figures in how US owners of tablets, eReaders and smartphones use their devices. The survey was completed with just under 12,000 US device owners. 70% of tablet owners and 68% of smartphone owners said they use their devices while watching television, compared with 35% of eReader owners. 61% percent [...]

  Community Management is not a new concept online but with the increase in social networks, especially with Facebook, the role of the Community Manager (CMs) within a Social Comms strategy is more important than ever.  Below are a few key points for CMs or clients to keep in mind. 1. Strategy and measurable goals [...]

Mobile phone provider 3 has launched the “3 Live Shop” in Sweden to provide customers with the personal touch. This could be the evolution of live chat in the making, with 3 saying it’s a one of a kind. The customer is given an individual sales person who takes them through a list of suitable [...]

Peugeot has announced it has launched a customer service channel on Twitter to improve it’s customers needs.  This is an interesting move for the company, especially with so many vehicles on the road. The account will be managed by the third party contact centre The Listening Company Andrew Goodall, internet manager, Peugeot UK, said: “We [...]

The top 25 retailers in the UK have been tested for social media in the Are you serious about social? study by Auros. The report clearly shows that brands have plenty to do in the field of social, before they can really offer the service users expect. The report concentrated on responses to queries on [...]

Those fine folk at Ignite Social Media Agency have produced this lovely social media infographic below to display which brands are doing well, or not so well, based on search traffic. You can view the original post here Does any of this surprise you?      

We’re loving this new infographic from SEO Book today. They’ve looked at some of the damage caused by Google’s ever evolving search algorithms. How responsible should Google feel for the impact it has on businesses and people depending on search traffic?

Came across this interesting infographic from Elliance. How can you measure and deploy social media with search to achieve your business goals? Elliance provide some thought on which networks to start with for traditional business set ups.  

  Social networking is now an area of marketing that is hard to ignore, people are talking about you and your competitors every day. If you don’t engage your customers, your competitors will. Here we explore some of our top tips to using social media effectively: Have a Plan: There are now 1000’s of Social [...]